Shipping policy

Shipping Policy

Thank you for shopping with Olivia & Oliver.

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

During high-volume periods, promotional events, or holidays, processing may take slightly longer.

Estimated delivery times vary depending on the destination, product, and shipping method selected at checkout.

Estimated delivery times shown during checkout are estimates and are not guaranteed.

International or cross-border shipments may require additional transit time due to customs clearance, carrier delays, or local delivery conditions.

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Any available free-shipping promotions will be clearly displayed on our website or during checkout.

When tracking information is available, customers will receive a shipping confirmation email containing the tracking details.

Please allow some time after shipment for tracking information to become active.

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you discover an error in your shipping address.

For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Carrier delays may occasionally occur and may be outside our direct control.

If your package appears to be significantly delayed, lost, or damaged in transit, please contact us and we will assist you in reviewing the shipment.

Orders containing multiple products may occasionally arrive in separate packages.

If this occurs, you may receive more than one tracking number.

For questions regarding shipping or delivery, please contact Olivia & Oliver using the contact information provided on our website.