Shipping Policy

Thank you for shopping with Olivia & Oliver.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and U.S. public holidays.

During high-volume periods, promotional events, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Origin

Orders are fulfilled and shipped from our U.S. warehouse or U.S.-based fulfillment network, depending on product availability and order destination.

Some orders containing multiple items may be shipped separately and may arrive in more than one package.

U.S. Shipping Times

For orders shipped within the United States, estimated transit time after order processing is generally:

3–7 business days

Total estimated delivery time is therefore typically:

4–10 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the carrier, destination, weather conditions, peak shipping periods, and other circumstances outside our reasonable control.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed.

Any free-shipping offers or promotions will be clearly displayed on our website or during checkout.

The shipping amount shown at checkout will apply to your order unless otherwise stated.

Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the tracking number or tracking link.

Please allow up to 24–48 hours after shipment for tracking information to become active in the carrier's system.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you discover an error in your shipping address.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Delayed Shipments

Carrier delays may occasionally occur and may be outside our direct control.

If your package appears to be significantly delayed, please contact us so we can assist you in reviewing the shipment status.

Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible.

We may request photographs, packaging information, tracking details, or other information necessary to investigate the issue with the carrier.

If we confirm that an item was lost or damaged during shipment, we will work with you to provide an appropriate resolution in accordance with our applicable policies.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

If this occurs, you may receive more than one tracking number and packages may arrive on different dates.

International Orders

Availability of international shipping varies by destination and product.

If international shipping is available for your order, the available shipping method and applicable charges will be displayed during checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, such charges are the responsibility of the customer.

International delivery times may also be affected by customs processing and local carrier conditions.

Contact

For questions regarding shipping, tracking, or delivery, please contact:

Olivia & Oliver
Email: info@oliviayoliver.com
Website: https://oliviayoliver.com